Introduction
ZeeMart ("hum", "hamari company") aap ki privacy ko seriously leta hai. Yeh Privacy Policy batati hai ke jab aap hamare platform use karte hain toh hum kya information collect karte hain aur use kaise use karte hain.
✅ ZeeMart aap ka data kabhi bhi third-party advertisers ko sell nahi karta. Aap ka data sirf service delivery ke liye use hota hai.
Yeh policy Information Technology Act 2000 aur IT (Amendment) Act 2008 ke tahat banai gayi hai.
Data We Collect
Hum yeh information collect karte hain:
Personal Info
Naam, phone number, email address
Location Data
Delivery address, pincode, city
Payment Info
Transaction IDs (card numbers stored nahi hote)
Device Info
Browser type, OS, IP address, app version
Usage Data
Pages visited, products viewed, clicks
Communications
Support chat history, complaints, feedback
How We Use Your Data
- Orders process karna aur deliveries arrange karna
- OTP verification aur account security maintain karna
- Push notifications bhejnaaur order updates provide karna
- Customer support queries handle karna
- Platform improve karna (anonymized analytics ke through)
- Fraud detection aur platform security
- Legal obligations comply karna
ℹ️ Hum aap ko marketing messages sirf aap ki explicit consent ke baad bhejte hain. Aap kabhi bhi unsubscribe kar sakte hain.
Data Sharing
Hum aap ka data sirf in limited cases mein share karte hain:
- Delivery Partners: Naam, phone, address — delivery ke liye
- Payment Gateways: Transaction processing ke liye (Razorpay/PayU)
- SMS/WhatsApp Providers: Order notifications ke liye
- Legal Authorities: Court order ya government request pe
- Business Transfer: Merger ya acquisition ke case mein (aap ko inform kiya jayega)
✅ Hamare saare third-party partners NDA sign karte hain aur aap ka data sirf hamare instructions ke mutabiq use karte hain.
Cookies & Tracking
Hum yeh cookies use karte hain:
| Cookie Type | Purpose | Duration |
|---|
| Essential | Login session, cart data | Session |
| Analytics | Page performance tracking | 30 days |
| Preferences | Language, location settings | 1 year |
| Push (OneSignal) | Notification subscription | Persistent |
Browser settings mein jaake aap cookies disable kar sakte hain, lekin platform ka kuch functionality affect ho sakta hai.
Data Security
- Saari communications HTTPS/TLS 1.3 se encrypted hain
- Passwords bcrypt hashing ke saath store hote hain
- Payment data PCI-DSS compliant gateway pe store hota hai — hamare servers pe nahi
- Regular security audits aur vulnerability testing
- Breach ki soorat mein aap ko 72 ghante mein inform kiya jayega
⚠️ Koi bhi system 100% secure nahi hota. Agar aap ko suspicious activity dikhe toh faoran security@zeemart.in pe report karein.
Your Rights
Aap ke paas yeh rights hain:
👁️
Access
Apna data dekhne ka haq
✏️
Correction
Galat info theek karwana
🗑️
Deletion
Account delete karwana
📦
Portability
Data export in JSON format
🚫
Objection
Marketing opt-out
⏸️
Restriction
Processing rok-wana
Koi bhi right exercise karne ke liye hamare Data Protection Officer se contact karein. Hum 30 din mein respond karenge.
Data Retention
- Active account data: Account active rehne tak
- Order history: 7 saal (tax/legal requirements)
- Support conversations: 3 saal
- Analytics data: 1 saal (anonymized)
- Account delete karne ke baad: 30 din grace period, phir permanent deletion
Children's Privacy
ZeeMart 18 saal se kam umar ke users ke liye design nahi kiya gaya. Agar hum realize karein ke kisi minor ne account banaya hai, hum us account ko immediately delete kar denge.
Parents: Agar aap ko apne bachche ke account ka pata chale toh please privacy@zeemart.in pe report karein.